Freelance Guide and Knowledge Base Writing Services
Inform your customers with tutorial, knowledge base, and review writing
Delight your customers with the knowledge, skills, support, and training they need to get the most from your business, products, and services. I’ll write informative, educational, easy-to-understand guides, knowledge bases, reviews, comparisons, and FAQs to help you build trust and connection with your audience. You can count on beautifully written, well-structured content that shares your expertise, explains your offerings, and answers their queries.
Find out if my knowledge base, training, and review writing is a good fit for your needs, why great support matters, how my guide writing can make your life easier, my areas of expertise, pricing for writing, and answers to common questions.
How my professional guide writing services can help your business
How-to guides and knowledge bases put your most important product and service information front-and-center.
Ensure your content is clear, comprehensive, and easy to follow.
I specialize in writing FAQs, knowledge bases, and guides for businesses. My support article and related writing is perfect for you if:
You need to provide high-quality information and support to assist your customers.
You want well-written, understandable guides for your business website or knowledge base.
You need to explain your products and services through thoughtful, well-written content.
You want to build trust with customers by solving their problems.
You’re creating online knowledge bases, tutorials, and resources.
You’re showing you care for customers by providing exceptional content.
You want reviews and comparisons of the products and services from your business, a partner business, or a competitor.
I’m a freelance guide writer with the approach, experience, and expertise to help your business content shine.
Why knowledge base, review, and FAQ writing matters to your readers
Show customers you care by providing comprehensive, clear support articles and guides. Solve their problems to build trust, create connections, and help them meet their goals.
Customers need help understanding products and services, and they’re searching for businesses that provide excellent support. One of the best ways to show you’re thinking about the user experience and customer journey is to create comprehensive, easy-to-understand, high-value, knowledgeable content. My FAQ, support guide, and review writing lets customers understand what you provide, solve their own problems, compare your services, and move forward, quickly.
We’ll build your support guides and create knowledge bases so you can provide a complete and authoritative resource. I’ll write structured, informative, educational, step-by-step training content that tells customers exactly what they need. Enhance your support game and show customers you care by hiring me as your freelance writer.
How my online training, support, and guide writing services make your life easier
I'll learn all about your business, products, and services so that I can write informative, engaging articles and guides.
Expect best-in-class writing for your knowledge base and support content
Whether you’re a business owner, startup entrepreneur, engineering expert, operations manager, or customer service leader, I can help. Part of my value as a freelance writer is to make your job as easy as possible, and that goes beyond creating great support material.
I will:
Learn about your business approach, brand, voice, products, and services so I can write knowledge bases, comparisons, and reviews with expertise and authority.
Quote an up-front, fixed, consistent fee for each piece of content, so there are no surprises.
Provide freelance writing services that include:
Understanding the brief, audience needs, and key areas for each support guide.
Working with you to understand what you want the content to accomplish.
Creation of original, customer-friendly written content.
Writing and formatting to knowledge base best practices.
Reasonable revisions to tweak and polish the writing.
Internal project management to meet your requirements and deadlines, every time.
Proactive email communications so you’re always informed on progress.
Slot into any existing support guide process.
Collaborate in a professional, friendly, and flexible way so you always get what you need.
Guide and knowledge base portfolio samples
Here’s a selection of how-to guides and similar content that I’ve written for various clients. These portfolio samples can help you decide if my freelance writing and content creation services are right for you.
Content topics and expertise for support guides
I have over 15 years of writing experience in business, finance, and technology topics. I write knowledge bases and supporting information across multiple, specialist B2B areas, which means I can hit the ground running. You can review these niches to learn more about my insight, expertise, and writing skills in each one. I’ve also included links to portfolio samples that are split by subject matter.
Guide and tutorial writing prices
The fees for my knowledge base and tutorial writing services are based on the word count you need and the complexity of the content. My standard, fully inclusive prices are shown in the table below. Most clients request content in the 1,000 to 1,200 word or 1,300 to 1,500 word bands.
| Length and word count |
Short 600 to 800 |
Medium 900 to 1,200 |
Long 1,300 to 1,500 |
Very Long 1,600 to 1,800 |
Epic Per 200 words |
|---|---|---|---|---|---|
| Knowledge and support guide writing prices | $420 | $610 | $760 | $930 | $105 |
These are the fees I charge the vast majority of the time. Occasionally, some content does require more research or background work, and in those cases I may charge more. For complete details of my charges, please see my pricing page.
Frequently asked questions about my guide writing services
If you still have questions, I’m here to help. Here’s some more information on my knowledge base writing services.
FAQs about how I will work with you to create support content
Discover how I collaborate with you to create knowledge base articles, the methods that I use, and the policies I like to have in place.
+ How much input do you need to create guide and support content?
I do have a standard briefing document that you can fill out so I have the information I need. I will also use your products and services to ensure that my support guides fully cover all aspects of your business offerings.
+ What can I expect when I hire you as my professional knowledge base writer?
I’ve already covered the content side of how I do work, but you’re not just hiring me to put words on paper. Freelance writing is my business and career, and that means professionalism in everything I do. That includes keeping you informed, respecting our agreements, understanding your needs, honoring my pricing, being friendly and courteous, adapting to changing circumstances, and ultimately making your life easier.
+ Do you offer guidelines on how your support guide writing services work?
Yes. You can find a breakdown of how I approach content writing on my best practice page.
+ Do you provide a writing contract?
Yes, I have a standard freelance writing contract that sets out the agreement between us and defines what we can expect from each other. Once we’ve agreed to work together, I will send the contract to you for digital signing.
+ Will you create freelance writing proposals, statements of work, or outlines?
I only generally provide proposals, statements of work, or outlines for longer, more complex pieces like white papers or ebooks. If you need supporting documentation for other types or formats of work, please let me know.
+ How quickly do you return support article content?
I’ll let you know my turnaround time in our contract. I always aim to get work back to you as quickly as possible, depending on the length and complexity of the work, while ensuring I deliver high-quality content.
+ What if I am not happy with the guide content?
I’m pleased to say that in all my years of freelance writing, I’ve never had a major issue with client expectations and the work I produce. Even if the article doesn’t completely meet your needs, I provide reasonable revisions as part of my price.
FAQs about my approach to creating knowledge base content
Understand how I work, including my tone and style, research process, and expertise.
+ Do you only provide support article content writing services for B2B content?
Yes, I only specialize in business-to-business (B2B) content marketing, writing for an audience of business stakeholders, executives, managers, and decision-makers. I don’t write business-to-consumer (B2C) content.
+ What writing style do you use for your knowledge base writing services?
I tend to use a clear and concise writing style—making the guide easy to understand and sharing your information in a straightforward and helpful way. I use a factual, active approach to create a connection with the customer and convey useful information in the content.
+ Will you complete research to write strong support articles?
Yes. I will use and research your products and services so that I understand the topic you need me to write about. I will base my knowledge base writing on that research, and combine it with your brief to create high-quality content. If anything isn’t exactly to your needs, I will complete reasonable revisions to get it right.
+ Will the support articles you write be completely original and unique?
Yes. I write everything from scratch and produce original content every time. I never plagiarize existing content from myself or others, or recopy content from previous articles. If we’re building up an ongoing resource, I may use brief excerpts of previous content I have written for you for context.
+ Do you have specific expertise in writing knoweldge base content?
Yes. I have experience in a number of business, finance, and technology areas. Learn more on my expertise page.
+ How do your guide writing services create trust and connection with a reader?
I use a variety of writing techniques, including: Understanding their needs, getting to the point quickly, using clear and friendly language, breaking up content to make it easy to read, sharing ideas and solutions, doing the necessary research, and writing with expertise.
+ Can I see examples of your professional content writing services?
Of course. Here’s my portfolio which contains published examples of my writing across multiple content types and specialist areas.
FAQs about my payments and pricing for how-to guide writing services
Learn about how I charge for work and what you can expect from my invoicing and payments.
+ Do you guarantee your knowledge base writing prices?
Yes. You can find my latest prices on this page or on my dedicated pricing page. The prices are based on the complexity and length of the work and are true for the vast majority of suppoort article content that I write. In some unusual cases, the price may increase, but I will let you know ahead of time.
I never inflate word count, and if I go over the agreed word count of my own accord (i.e. without instructions from you), I never charge more.
+ What are your payment terms?
The first couple of times that we work together, I will ask for payment before starting work. Once we have an established relationship, I invoice at the end of the month for any work completed in that month. I use standard 30-day payment terms and you can pay by credit or debit card, check (in the US), or direct bank transfer.
Additional freelance writing services
I provide several other B2B freelance writing services:
By Paul Maplesden